How to Choose a Mobile Engagement Platform- Top 10 Tips

Achieving and managing organizational engagement goals using a mobile engagement platform is indeed the latest trend, but it generally involves unknown parameters for investors, entrepreneurs and businesses. This is where possibility of an outsourced mobile engagement provider works best! The situation though demands a cautious “yes”—as long as you are willing to put in some extra work. Be double sure to check the list below to select the right prospect/employee engagement platform provider for your company, as this industry experience is fairly new to a lot of countries in the world. These small tinges will help you allocate the best budget and resources needed to work through your mobile platform strategy.

•  Security: The smartphones engagement solutions provider should have a privacy policy in place and SaaS certification. In order for you to trust the provider make sure data security options must be top tier and that they do keep your information confidential and private. Also what happens when your end-user lose their cellphone? Is Remote-wipe of your confidential data possible?

•  Pricing: You might not have a definite plan on how much your company will invest and how much can be saved with mobile strategy. Closely collaborate with your enterprise mobility solutions provider so that they might help you come up with an approximate for your campaign. If possible opt-for pay-as-you-go model to make maximum utilization of resources. Is it a “Per user” or a ‘subscription based’ model?

• Tech Support: Initially your end-users will have queries and concerns about using this medium. Mobile Platform with multiple support options like community, email, phone can make your job easier. It can have built in recovery modules on the user end. Get educated on how the provider plans for failures on premise as well as off-premise deployment strategies and make sure this campaign model matches to your needs.
  

  Choose Your Smartphone Engagement Platform

•  Take a Demo: Start with a pilot program and check the usability and functionality. Observe if you really made the right choice when selecting the mobile data authoring platform, before moving the entire campaign. Inquire if they can give you a live demo! Gradually implement the solution across the department. Read More